Quality control and ongoing service

The business plan should describe your philosophy and approach to quality control. You need not go into great detail, but you should indicate how you intend to avoid defects and what monitoring or inspection is built into the production process.Then, you should explain how your company will deal with products that develop defects or
that require further attention to make them operate as the customer requires. This means addressing the questions of whether you will have an in-house service department or outsource the function.

Risks and Regulations :Your business plan should explain fully any government regulations that may affect your business, such as those concerning waste disposal and worker safety. You should include copies, or at least synopses, of such regulations and describe the steps you will take to get your product or service approved for sale. If the Environmental Protection Agency requirements are applicable to your business, historical compliance records should be reviewed. In addition to federal regulations, you may also have to comply with state and local regulations and laws that affect the manufacture of your product. If the manufacturing process will be subject to health restrictions, safety regulations, special permits, or government inspections, you should explain the steps you intend to take to meet these requirements. Finally, insurance questions should be addressed. What steps have you taken to cover buildings and valuable machinery and other equipment? Are there product liability
contingencies that call for special insurance?

Identifying costs:As suggested at several points in this section, costs associated with such activities as research and development, manufacturing, quality control, insurance, and other aspects of production should be assembled. They can be noted briefly in this section, and they will become especially important in putting together the financial section of the plan.